Return Authorization Code Required
No returned merchandise will be accepted without a Return Authorization Code (RAC). Please contact our customer service centre via email at firstname.lastname@example.org to obtain a RAC and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.
You may return any ‘unopened’ products and accessories within 7 days of delivery for a refund. Please send the item back to us in its original condition and packaging and we’ll refund your purchase price less any credit card surcharge. The freight charges will need to be covered by the customer and a restocking fee of $50 charges will apply.
‘Opened’ products and accessories can be returned within 7 days of delivery and will be subject to a restocking fee of A$150 for each unit to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Opened returns must be in saleable condition with original materials and packaging.
Engine powered equipment cannot be returned once it has had fuel and/or oil added due to Australian shipping regulations.
Special Order Items
There are no returns allowed for products which have been specially ordered for you and drop shipped by the manufacturer. These items are not routinely stocked, are custom made and therefore cannot be returned.
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. Special order items cannot be cancelled
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry. In most cases, it’s a simple issue that can be resolved over the phone.
You are also welcome to contact us. We have experts standing by to help solve your issues. Please have your model number and serial number available for fastest service