Terms and Conditions

Payments and Returns Policy
Thank you for shopping at Gogopower. We’re here to ensure you have a perfect experience in Gogopower.

Payments
Just pick the products you’d like to purchase, add them into your shopping cart and proceed to the checkout. You can nominate a delivery address or depot pick up during the checkout process. If you have any questions you can contact us via email through the CONTACT US page or you can also call us on (number). You can also place your order through the phone and pay via credit cards.

Currency
The only available currency for payment on this site is Australian Dollars (AUD$). All prices displayed on Gogopower are in Australian Dollars and all transactions are processed in Australian Dollars.

Returns Policy
Don’t worry if you have concerns regarding returns. The following information will able to guide you with your return process. Please be aware that the returns policy varies depending on the condition of item being returned. For specific product returns, warranty and delivery information check service and warranty policies page.
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Return Authorization Code Required
No returned merchandise will be accepted without a Return Authorization Code (RAC). Please contact our customer service centre via email at enquiry@gogopower.com.au to obtain a RAC and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Products
You may return any ‘unopened’ products and accessories within 7 days of delivery for a refund. Please send the item back to us in its original condition and packaging and we’ll refund your purchase price less any credit card surcharge. The freight charges will need to be covered by the customer and a restocking fee of $50 charges will apply.

Opened Products
‘Opened’ products and accessories can be returned within 7 days of delivery and will be subject to a restocking fee of A$150 for each unit to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Opened returns must be in saleable condition with original materials and packaging.

Used Products
Engine powered equipment cannot be returned once it has had fuel and/or oil added due to Australian shipping regulations.

Special Order Items
There are no returns allowed for products which have been specially ordered for you and drop shipped by the manufacturer. These items are not routinely stocked, are custom made and therefore cannot be returned.

Cancelled Orders
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy. Special order items cannot be cancelled

Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry. In most cases, it’s a simple issue that can be resolved over the phone.
You are also welcome to contact us. We have experts standing by to help solve your issues. Please have your model number and serial number available for fastest service