Warranty Policy

Every product sold by Gogopower is covered by an extensive warranty policy.

The warranty policy protects your purchase for 12 months or 1000 hours (whichever is first) for Prime Application products and 24 months or 500 hours (whichever is first) for Standby Application.

Read the fine print below or our full Terms and Conditions for more information.

Warranty

6.1. Gogopower (Australia)’s Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty’).

 

6.2. You may make a claim under this clause (the ‘ Warranty Claim’) for material defects and workmanship in the Products within 12 months from the date of purchase (the ‘ Warranty Period’).

 

6.3. In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Gogopower (Australia) showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Gogopower (Australia) at 12/113 Woodpark Road, Smithfield, New South Wales, 2164 or by email at enquiry@gogopower.com.au.

 

6.4. Where the Warranty Claim is accepted then Gogopower (Australia) will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

 

6.5. The Warranty shall be the sole and exclusive warranty granted by Gogopower (Australia) and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

 

6.6. All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

 

6.7. The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.