Warranty

Gogopower Services & Warranty Policy

Service

We have a well-qualified service provision team waiting to meet any needs you might have, and we are prepared to offer you a very competitive rate. The price of services varies, according to the region in which you’re situated. We recommend you to give us a call at 1300 – 957 – 078 or email enquiry@gogopower.com.au to find out.
Before giving us a call, check our FAQ page as your question might have already been answered there!

Warranty

Warranty Period
During the warranty period, users will enjoy our Gogopower generators warranty through our customer service department, and authorised customer service centre or your local distributors with the following terms.
If you have any questions or concerns about your Gogopower generators, please call your local distributor.
If you need other assistance, please call our Customer Service Hotline: 1300 957 078 or email us at enquiry@gogopower.com.au

1. Whole Set Warranty Period

N.B. The whole set warranty period is based on the purchasing date and operation time. The one which is due first is used as the benchmark, unless different specific regulations are made in this manual or in relevant commercial contracts.
Diesel Generator Sets

CategoryMonthsMax

(hrs)

Delivery time (months)
COPContinuous power supply122000 hrs13
PRPCommon Sets122000 hrs13
LTPLimited power supply24500 hrs25
Gasoline
CategoryMonthsMax(hrs)Delivery time (months)
Gasoline12500 hrs13

 

2. Repaired Parts Warranty Period

If the repaired or replaced accessories and spare parts are genuine and are from Gogopower, six months warranty is provided. If not, no warranty is provided.
All the repaired or replaced accessories and spare parts or generating sets can only enjoy the remaining time of warranty period of the original accessories, spare parts or generating sets.

Warranty Coverage

Repair Range

Repair range in warranty coverage covers the repair of damages caused by materials or craft works. Damages are repaired through using new accessories and spare parts or re-manufactured accessories and spare parts.

Repair Fee

The fee (including spare parts and labour) caused by repairing damages in warranty coverage will not be billed to the user.
It is the user’s duty to cover any transport freight or travel cost incurred in repairing damages

Repair Time

Gogopower, authorized distributors or authorized service centers will respond quickly to your requirement for repairing damages under warranty and reasonable time when needed to repair the damages.

Damages not in Warranty Coverage
  • Damages caused by any of the following reasons are not covered by the warranty;
  • Damages caused by accidental collision, burning, theft, freezing, devastation, or natural disasters such as earthquake, lightning strike, fire, flood or other forces (for example, war);
    Damages caused by radioactive air (chemistry, etc.), acid rain, stone, hailstone, earthquake, hurricane, lighting, chemistry, etc., are not included in the coverage;
  • Damages caused by remodelling on the final assembled generating sets, replacing spare parts, including changing the canopy, engine, alternator, base tank and spare parts;
  • Any damage if the running time cannot be read due to timer not powered or connected to work or the time is purposely changed;
  • Damages and erosion caused by environment or chemical treatment;
  • Damages caused by improper operation, insufficient maintenance or improper repair;
  • Damages caused by transportation, improper installation, or repair unrecognised by Gogopower;
  • Any damage caused by accessories or products are used in violation of the law or for obvious vicious purposes;
  • Damages caused by improper operation, insufficient maintenance, not maintaining the machine regularly as regulated in this manual and operations manual, or not using the liquid, fuel, lubricant and coolant recommended are not covered under the warranty. For example, if the damages to the engine/s are caused by not using the proper fuel according to the environmental temperature, then it is not covered by the warranty;
  • Damages directly or indirectly caused by improper repair and consequent malfunctions and damages are not in the warranty coverage.
  • Inability to provide required documentation;
  • Fail to provide Gogopower with required documents or have provided invalid documents (Product Warranty Card is valid within three months after the products leave the factory) cannot get the warranty;
  • Fail to provide Gogopower with the original maintenance records and repair documents (when reporting troubles or if required by Gogopower or suppliers of Gogopower) are not covered under the warranty;
  • Consumable parts, daily used spare parts ( for example engine oil cleaner, by-pass oil filter, diesel cleaner, water cooling cleaner, belt, battery, engine oil, antifreeze, anti-corrosion, fuse tube, nozzle tips, etc.) are not in the warranty coverage;
  • Spare parts (not including engine and alternator) specified by the customer but not covered by the standard spare parts range provided by Gogopower are not in the warranty coverage;
  • Accessories or spare parts provided by the customer are not covered by the warranty;
  • Damages caused directly or indirectly by not using Gogopower genuine spare parts or using spare parts not recognised by Gogopower will not be covered by the warranty;
  • The warranty does not include the economic loss or extra expenditure due to downtime, for example; (Any economic loss and time loss due to not being able to use the generator set/s. Expenditure for storing generator sets. Loss due to inconvenience.)
Other Warranty Regulations

Repairing and replacing accessories and spare parts
Gogopower provides services to repair or replace some accessories and spare parts. The warranty period of the repaired or replaced accessories and spare parts is subject to warranty period for accessories and spare parts as described above.

Anti-corrosion maintenance of generator (mainly soundproof sets)
Gogopower generator sets are specially treated against corrosion. Additional maintenance against corrosion is unnecessary; moreover it may decrease the anti-corrosion performance of your machine. The damages caused by any anti-corrosion products you use are not covered by the warranty.

Painting and appearance
The items concerning painting and appearance are generally well finished. Please refer to operations manual for the maintenance guide for painting and other appearance items.

Remodelling of original equipment
The damages or failure caused by remodelling or alteration of the original equipment are not covered by the warranty. For example, damages or failure caused by installing or using any accessories or spare parts or materials not from Gogopower, or remodelling, cutting, welding or removing the original components or spare parts are not covered by the warranty.